Mark Bates Ltd · Customer Reviews
Specialist insurance, rated 5 stars by the people who matter.
For more than 30 years, Mark Bates Ltd has been one of the UK’s leading specialist insurers for the over 50s and disabled people. Here is what our customers have to say.
5-star reviews
Straight from our customers
Not expensive but recommended by green…
Not expensive but recommended by green power so hopefully not have to use
Very informative and very friendly
Very informative and very frendl
Good service
Good service
On time good job done
On time good job done , and a very polite man thank you
Always get a reminder when my insurance…
Always get a reminder when my insurance is due to run out. Good prices and company not pushy always say to get other quotes.
The assistant was understanding and…
The assistant was understanding and very helpful as we spoke on.the telephone
The man was very good.
The man was very good.
No Comment thank you
No Comment thank you
They was very helpful
They was very helpful
Great service and very affordable for…
Great service and very affordable for what you get covered by the insurance
Very easy to deal with and I am very…
Very easy to deal with and I am very satisfied with the level of service I have received
Been using them for a few years now
Been using them for a few years now. they take care of the needs I need looking after and do so quickly and safety
Great range of products/services with…
Great range of products/services with at brilliant prices
Helpful
Polite, helpful and very sunny nature. Thank you for all your help
Fast efficient and affordable…
Fast efficient and affordable Park Home insurance.
Comprehensive cover for mobility…
Comprehensive cover for mobility scooter. Easy to renew.
I’m impressed with the professionalism…
I’m impressed with the professionalism of the staff
Uncomplicated way of joining
Uncomplicated way of joining
A very good service
A very good service
Very informative and helpful
Very informative and helpful
Quick and straightforward to renew my…
Quick and straightforward to renew my insurance
Helpful staff
The person I spoke to was very helpful as I was unsure about what to do because I was putting my house up for sale. She advised me to pay my insurance monthly not for the full year.
Very helpful and easy to deal with
Very helpful and easy to deal with, competitively priced, would recommend
People mast by happy for good service
Do it very well
Professional and informative
Professional and informative
seemed a good deal and is.
seemed a good deal and is. needed for third party protection
Provided with easy to understand…
Provided with easy to understand information
Good service around
Good service around
All went well
All went well, lady helpful and friendly.
Amazing service
Amazing service
Excellent service and staff.
Excellent service and staff.
I am new and just about to send my fee…
I am new and just about to send my fee for the first annual insurance.
Easy to talk to no problems
Easy to talk to no problems
No stress
No stress, all sorted for me, very grateful!
Efficient
The person I spoke to was friendly, efficient and cheerful.
Very helpful and informative
Very helpful and informative. Pleasant manner. Not pushy or trying to sell you something you don't want.
They are always very helpful and…
They are always very helpful and listened to all your queries. They also are fair with their quotes on your policies.
Very good staffs very polite was…
Very good staffs very polite was comfortable talking to them gave me good advice
Very helpful staff always friendly me…
Very helpful staff always friendly me my partner both use mark bates they even covered are caravan insurance great value saved looking around for cover highly recommended
Very happy with my policy and the way…
Very happy with my policy and the way it is.
Excellent insurance very fast customer…
Excellent insurance very fast customer service would recommend there insurance services to freinds and family
Mark bates insurance
I have had dealings with the company and I've been very satisfied
Just so quick & efficient
Just so quick & efficient. Allowed me time to try the Scooter & answered clearly any questions I asked.
Easy
Easy, professional
Always used marks n batea never had any…
Always used marks n batea never had any problems at all there staff have always been helpful and polite and also When I had an issue with my mobility scooter they were there to take care of it and done this quick and efficient Would highly recommend. .
Excellent customer service from Donna
Excellent customer service from Donna. Would highly recommend.
Good product
Good product, simple to set up and great customer service if you need it.
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with. They provide excellent insurance cover to fit my needs. Also they are very easy to deal with on the telephone and do not feel under pressure when taking out an insurance policy.
Disability items are reasonably priced…
Disability items are reasonably priced and fantastic service helps with every need I brought a mobility scooter and was very happy with product
The lady I spoke to explained…
The lady I spoke to explained everything I needed to know and do and she done it for me it was completely relaxed it didn’t take long I was happy with the results
Great service from this company.
Great service from this company.
So easy to insure with your firm no…
So easy to insure with your firm no hassle just perfect thank you.
Very efficient
Very efficient, polite,and on the ball ,god service
Great company to deal with
Great company to deal with. Brought variety of mobility scooters to try. Spent time explaining their differences and I trialed them out before making a choice. Very happy with their professionalism.
Excellent service, as always.
Always very helpful, courteous and prompt. Mark Bates Ltd have been my wife's and my insurance broker for several years. An utterly professional service; we have never had any complaints.
Very sympathetic and freindly
Very sympathetic and freindly
No messing about awaiting someone to…
No messing about awaiting someone to answer a phone.
Insurance renewal
Easy and quick to renew the insurance
You made the experience of getting the very easy
You made the experience of getting the insurance very easy. I am a man of 85 and I thought that you listen to what I had to say, and I am very pleased with the outcome
Your person that took me though the…
Your person that took me though the policy was really helpful and made me very welcome thank you.
Great piece of mind for a new mobility scooter user.
Competitive prices and really easy to arrange, Great piece of mind for a new scooter user.
Power chair insured
Power chair insured PowerChair purchased 1 year ago,this is my first renewal. Mark Bates Ins. Contacted me well in advance just as a reminder, which I did need because I had forgotten to make a note of it. When I rang to pay the renewal the young lady was very polite and helpful and the payment was quickly completed. She also gave me the company bank details so that in future I can make payments by direct debit. All together a very easy transaction.
Simple and cost effective
Simple and cost effective
Just great thnks
Just great thnks
My business was dealt with efficiently
My business was dealt with efficiently. Thank you
Friendly
Friendly, explaining full workings of three different scooter utilities I was happy yo make a choice Easy to take apart and pit together Insurance cover affordabili and peace of mind when our and about enjoying the freedom t.
Your service is excellent and so easy
Your service is excellent and so easy
5 star sevice on all areas
5 star sevice on all areas
Very well organised
Very well organised
Have had no problems with your company…
Have had no problems with your company so happy to stay with you
Very good product at a competitive…
Very good product at a competitive price, and very efficient service.
The member of staff that I dealt with…
The member of staff that I dealt with was so helpful and honest. Took the time to answer the questions I had. Definitely rate my experience 100%
Lovely lady I spoke to on the telephone…
Lovely lady I spoke to on the telephone to sort out my mums insurance. Could not have been more helpful. Thank you.
never had a problem
never had a problem. great service.
Straightforward and efficient
Straightforward and efficient
Easy to understand insurance.
Easy to understand insurance.
From start to finish
From start to finish, this was a great experience. The representative was so friendly and helpful, plus my call was answered really quickly! I had heard from other child carers that Mark Bates was a recommended company so thought I would see about swapping over. Apart from competitive cost, when I was trying to get through to my old insurance agency, to renew my policy, they took too long to answer! Best decision I made. Thank you.
very easy an dsimple to use
very easy an dsimple to use
Mark Bates supplied me with the right informationt!
Mark Bates supplied me with the necessary information with witch I made my decision on the insurance I needed to cover the use of my mobility scooter and at very reasonable price.
Very helpful
Very helpful
One of the best Insurance companies.
Very reasonable price for the insurance. I will continue with it. They're not greedy at all. They understand that not everyone can afford huge amounts of money. They're good in caring for their customers. I feel at home with Mark Bates.
They are quick to answer questions and…
They are quick to answer questions and explain details of their policy
Would not have renewed if I didn't find…
Would not have renewed if I didn't find you a 5star company.
Efficient friendly and thoughtful…
Efficient friendly and thoughtful experience
Quick and efficient
Very friendly and efficient lady handled my policy renewal. No problems at all, the process was completed very quickly.
Great service giving peace of mind in…
Great service giving peace of mind in this uncertain world
The lady I spoke with was kind and…
The lady I spoke with was kind and helpful understanding and very knowledgeable.
The ladies on the phone no what they…
The ladies on the phone no what they are talking about and very polite
it was easy to easy peasyinsure with mMark Bates…
it was easy to insure with mMark Bates imhappy with these guys
Customer when I had my last scooter
Customer when I had
Staff always polite and helpful
Staff always polite and helpful
Great Customer Ecellence.
An amazing experience, having Mark Bates Ltd as a support mechanism prove invaluable, reliable and highly professional. Great team, Great company. Regards Dr K Vassileva.
This company gave us full satisfaction
This company gave us full satisfaction
The customer service was good
The customer service was good, she explained the extras to the new policy very well. I was very satisfied with the service.
I don’t if it is related by the email I…
I don’t if it is related by the email I sent you but I got payed by PeoplePlus
One phone call and then everything is…
One phone call and then everything is sorted
Nice and easy to reapply
Nice and easy to reapply
Helpful and knowledgeable service
Helpful and knowledgeable service
That you give reminders me that its was…
That you give reminders me that its was due, on text/phone/emails and it so straight word to do when phoned you back.
Very good service and wiuld recommend
Very good service and wiuld recommend
Great service
Great service
They give us good information
They give us good information. The information comes through the post promptly . It’s good value
Smooth service
Smooth service. No issues xxx
Speedy service which was very clear on…
Speedy service which was very clear on what is covered. Gave a sense of reassurance
Very helpful and polite
Very helpful and polite
Power chair plus manual wheelchair insurance
I've had Mark Bates insurance for my power chair since it came... It also offers a free insurance for your manual wheelchair if added to the same policy. It gives you a clear break down of the do's and don'ts, so you can keep inside the policy guidelines. The staff are friendly to speak to, and will advise when the next policy date comes up. Mention of Mark Bates at service time seems to grease the wheels. They like the fact that the machine is cared for. Mine has just passed its second annual service with flying colours. I feel if anything happens Mark Bates Ltd, would help if it came within the policy rules. I feel safer for having one ready. It's not terribly expensive but it's there if needed.
Trouble free
Absolutely trouble free way to arrange my insurance
A helpful and informative service all…
A helpful and informative service all round.
Very nice people happy with what I have…
Very nice people happy with what I have got.
Customer service was excellent.
Customer service was excellent.
easy to arrange polite and professional…
easy to arrange polite and professional service I would recommend Mark Bates to anyone, super company
Very good people
Very good people
Very easy to sign up with the advice of…
Very easy to sign up with the advice of the Rep from Eden Mobilty. Excellent cover offered along with a free period.
Bought wheelchair insurance for my…
Bought wheelchair insurance for my rolator was quick and straight forward to buy the policy good communicationand Reasonably priced.
Easy to deal with plenty of information…
Easy to deal with plenty of information happy with service and price
This companyattended to my needs & did…
This companyattended to my needs & did the job quickly & aficiatly,very pleased with them.
Rapid response to taking out insurance
Within minutes of purchasing a wheelchair and taking out the insurance I had a message on my phone confirming all was completed, excellent response. Followed up with emails on other services I might need in the future.
The price and service
The price and service
The lovely lady that helped me.
The lovely lady that rang me was really helpful, friendly, explained everything in great detail and was patient with me too, nothing was too much trouble.
The lady I spoke to was helpful and…
The lady I spoke to was helpful and pleasant and I was very pleased with the service I received.
Why Mark Bates Ltd
Cover built around real people
We're not a faceless call centre. We're specialists who take the time to get your cover right.
Specialist cover
Insurance designed for the over-50s and disabled people, not one-size-fits-all.
A friendly UK team
Real people on the phone who listen, with no pressure and no jargon.
Trusted & regulated
Authorised and regulated by the FCA, with thousands of 5-star reviews.
30 years experience
More than three decades looking after customers who rely on us.
What we cover
Specialist policies for everyday life
Ready to protect what matters most?
Join thousands of customers who trust Mark Bates Ltd with their specialist cover.
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